Privacy Policy

Jendela Kasih Indonesia Foundation

Effective Date: December 5, 2024

At Jendela Kasih Indonesia Foundation, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when accessing or using our website and services. By using our website, you agree to the terms outlined in this policy.

1. Scope of the Policy

This Privacy Policy applies to all data collected through the Jendela Kasih Indonesia Foundation’s website and any associated digital platforms. It covers:

• Data collected during donations, volunteer registrations, and other user interactions.
• Information shared by users directly through forms, emails, or other communication channels.

2. Data We Collect

2.1. Personal Information
We may collect the following types of personal information:

• Full name, email address, phone number, and mailing address.
• Payment details, such as bank account or credit card information, for processing donations.
• Identification documents when required for verification purposes.

2.2. Non-Personal Information
We may collect non-identifiable data, including:

• Browsing information, such as IP addresses, browser types, and device information.
• User behavior, such as pages visited, time spent on the website, and interaction data.

2.3. Sensitive Information
In certain cases, such as for targeted programs, we may collect sensitive information, including health or educational data. Collection of this data will always comply with relevant laws and require explicit user consent.

3. How We Use Your Information

3.1. For Donation Processing

• To process donations and issue receipts.
• To verify donor identities for compliance and reporting.

3.2. To Improve User Experience

• To personalize content and improve website functionality.
• To gather feedback for program and service enhancements.

3.3. For Communication

• To send updates on foundation activities, programs, and fundraising campaigns.
• To respond to user inquiries and provide customer support.

3.4. For Legal Compliance

• To fulfill obligations under applicable laws and regulations.
• To prevent fraud, money laundering, or other illegal activities.

4. How We Protect Your Information

4.1. Data Security
We implement robust security measures to protect your personal information, including:

• Secure servers and encryption for data storage.
• Regular security audits and updates.

4.2. Access Control

• Personal data is only accessible to authorized personnel who require it for specific tasks.
• All staff and volunteers are trained on data protection policies.

4.3. Retention Period

• Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Sharing and Disclosure of Information

5.1. With Third Parties
We may share your data with trusted third parties for the following purposes:

• Payment processing via secure platforms.
• Program delivery in collaboration with partner organizations.

5.2. Legal Obligations
We may disclose information to comply with legal obligations, such as:

• Responding to law enforcement or government requests.
• Reporting in compliance with applicable financial or fundraising laws.

5.3. Consent-Based Sharing
We will not share, sell, or rent your personal information for any other purpose without your explicit consent.

6. Your Rights

6.1. Access and Correction
You have the right to:

• Request access to the personal data we hold about you.
• Correct any inaccurate or incomplete information.

6.2. Data Portability
You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.3. Withdrawal of Consent

• You can withdraw your consent for us to use your personal data at any time by contacting us.
• Withdrawal of consent may limit your access to certain services or programs.

6.4. Data Deletion

• You can request that we delete your personal data.
• We will comply unless we are required by law to retain it.

7. Use of Cookies and Tracking Technologies

7.1. What Are Cookies?
Cookies are small text files stored on your device to collect information about your interactions with our website.

7.2. Types of Cookies We Use

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Used to analyze website usage and improve services.
• Marketing Cookies: Used for personalized communication and campaigns.

7.3. Managing Cookies
You can adjust your browser settings to reject or delete cookies. However, this may affect the functionality of the website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under 18 years old without parental or guardian consent. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this page regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: contact@jendela.org
• Phone: (021) 79194411
• Address: Wisma Tendean, Jl. Kapten Tendean No.7 Ground Floor, RT.2/RW.1, Mampang Prpt., Mampang Prpt. Subdistrict, South Jakarta City, Special Capital Region of Jakarta 12790

We are committed to ensuring your privacy and protecting your personal data as you support our mission to improve education, healthcare, and humanitarian efforts in Indonesia.